Frequently Asked Questions & Help
We believe the journey to a perfect cup should be as transparent as the coffee itself. Here you will find answers to our most common inquiries. If your question is not addressed, we invite you to connect with our concierge.
The FAQ Content
The questions are organized into logical categories. If you don't find the answer to your queries or have suggestions for this page, kindly contact our concierge.
Category 1: Our Coffee & Its Origin
Q: What makes Yemeni coffee so special?
A: Yemeni coffee is, quite simply, the origin of all coffee. It is the motherland, where coffee was first cultivated for consumption centuries ago. The unique combination of extreme high altitudes, sun-drenched terraced farms, and ancestral farming methods results in a coffee bean with a remarkably complex and deeply sweet flavor profile that cannot be replicated anywhere else on earth.
Q: Is your coffee single-origin?
A: Yes. We are deeply committed to showcasing the unique character of specific regions within Yemen. Every coffee we offer is a single-origin lot, sourced directly from dedicated farmers and cooperatives in areas like Haraaz, Ismaili, and more. This ensures full traceability and a pure expression of the terroir.
Q: Is your coffee 100% Arabica?
A: Absolutely. Yemen is the genetic birthplace of the Arabica species. Every bean we source is a descendant of these original, heirloom varieties, representing the purest form of the Arabica lineage.
Q: How do you ensure your coffee is ethically sourced?
A: This is the heart of our mission. We build direct-trade relationships with farmers and cooperatives in Yemen, eliminating unnecessary middlemen. This ensures that a significantly higher portion of the price you pay goes directly to the farmers, supporting their livelihoods and investing in the sustainable future of their communities.
Category 2: Roasting, Freshness & Packaging
Q: Where is your coffee roasted?
A: The final, crucial step of the journey takes place in the Netherlands. Our beans are masterfully roasted to order in small, precise batches at our roastery. This allows us to maintain strict quality control and ensure the coffee you receive is at its absolute peak of flavor.
Q: How fresh is the coffee when I receive it?
A: We are obsessive about freshness. Your coffee is roasted only after you place your order. It is then packed and dispatched within 24-48 hours, with the roast date clearly marked on every bag, so you know you are experiencing it at its best.
Q: What makes your packaging "conscious by design"?
A: Our commitment to quality extends to our packaging. We use materials designed to protect the integrity and freshness of your coffee while minimizing environmental impact. Our bags are crafted to be sustainable, ensuring that we honor both the product and the planet.
Category 3: Orders & Subscriptions
Q: What are the benefits of a subscription?
Our subscription program, "The Ritual," is designed to elevate your daily coffee experience. Subscribers receive a discount on every order, enjoy the convenience of regularly scheduled deliveries, and get exclusive first access to our limited micro-lot releases and special offerings.
Q. Can I modify or cancel my subscription?
A: Yes. We believe in flexibility. You can easily modify your coffee selection, adjust your delivery schedule, or pause/cancel your subscription at any time through your personal account portal on our website.
Q: Do you ship outside of the Netherlands?
A: Yes, we are proud to share the heritage of Yemeni coffee with connoisseurs across Europe. Shipping options and rates for your specific country will be calculated at checkout.
Q: What is your return policy?
A: Our goal is an unparalleled coffee experience. While coffee is a perishable item and generally not returnable, if your experience is anything less than exceptional due to an error on our part or damage in transit, please contact our concierge immediately so we can make it right. Your satisfaction is our highest priority.